📦 Delivery & Shipping Information
At Luna & Sage, we want your order to reach you quickly and safely. Here's everything you need to know about our UK delivery service:
🚚 Shipping Methods & Costs
We use Evri Tracked services with proof of delivery to ensure your order arrives securely:
Mainland UK – Tracked 48:
- Orders up to 1kg: £4.79
- Orders 1–15kg: £5.99
Highlands, Islands & Northern Ireland – Tracked 72:
- Orders up to 1kg: £8.38
- Orders 1–15kg: £9.59
✨ We occasionally run free shipping promotions so keep an eye on our homepage or subscribe to our newsletter!
⏳ Processing Times
- before 1pm (Mon–Fri) are usually dispatched same day at no extra cost.
- after 1pm or on weekends are dispatched the next working day.
- Please note: Orders are only processed after full payment has been received.
📍 UK Delivery Only
We currently ship to addresses within the United Kingdom only, including remote regions.
💌 Questions?
If you have any delivery questions or special requests, please don’t hesitate to contact us. We’re happy to help!
At Luna & Sage, we’re committed to delivering your order with care and speed.
Thank you for shopping with us!
🌿 Returns & Refunds Policy
We want you to be delighted with your purchase from Luna & Sage. If there’s ever a problem with your order, we’re here to help make it right.
✅ Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please let us know as soon as possible.
• Contact us within 14 days of delivery.
• Include your order number and clear photos of the issue.
We’ll arrange a replacement or refund for you quickly.
❌ Change of Mind
We currently do not accept returns for unwanted or change-of-mind purchases.
As a small business, and to reduce waste and carbon footprint, we only process returns for items that arrive damaged, faulty, or in error.
📦 Return Costs
• If your item is faulty or incorrect, we’ll cover any return or replacement costs.
• We’ll provide clear instructions to make the process simple and stress-free.
💸 Refunds
Approved refunds will be processed to your original payment method within 3–5 working days after your return is received and inspected.
📬 Need Help?
If you have any questions about your order, contact us and we’ll be happy to help.
✨ Our Promise
At Luna & Sage, we take care to select quality products and send them safely. If anything goes wrong, we’ll always do our best to put it right.
⭐ Quick Summary
✅ We accept returns for: damaged, faulty, or incorrect items
❌ We do not accept: change-of-mind returns